Will assess whether a person has the attitudes, aptitudes and personality to work as a customer service representative for call centers.
Summary ● Introduction ● Graphs ● Detailed narrative interpretation ● Strengths and Limitations ● Advice
Call Centre Customer Service Rep Test
Compliance: APA standards; EEOC standards (gender, age, disability)
Validation Information: ● Sample Size: 681 ● Cronbach’s Alpha: 0.97