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Customer Service Profile

Estimated time to complete 60-70 minutes 

This will assess whether a person has the necessary skills and traits to be a customer service representative.

Report details results on:

Customer Service Orientation: Assesses whether a person possesses the right disposition to deal with the public.

 

Negotiation Skills: Assesses a person’s ability to effectively negotiate a resolution.

 

Emotional Intelligence: Assesses a person’s ability to deal with his/her own as well as other people’s emotions.

 

Conscientiousness: Assesses whether a person possesses a good work ethic.

Application

Pre-Employment Screening

Professional Development

Training Tool