Customer Service Profile
Estimated time to complete 60-70 minutes
This will assess whether a person has the necessary skills and traits to be a customer service representative.
Report details results on:
Customer Service Orientation: Assesses whether a person possesses the right disposition to deal with the public.
Negotiation Skills: Assesses a person’s ability to effectively negotiate a resolution.
Emotional Intelligence: Assesses a person’s ability to deal with his/her own as well as other people’s emotions.
Conscientiousness: Assesses whether a person possesses a good work ethic.