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Call Center Customer Service Rep Test

Estimated time to complete 50 minutes 

This will assess whether a person has the attitudes, aptitudes and personality to work as a customer service representative for call centers.

Report details results on:

People Skills: Overall ability to deal effectively and appropriately with others.

 

Mental/Emotional Toughness: Ability to cope with the challenges encountered in this field.

 

Efficiency: Involves traits/skills that help a person complete work tasks competently.

 

Cognitive Skills: Assesses intelligence-related skills that can be an asset in customer service.

Resourcefulness: Refers to traits/skills that can make easing into a customer service call center position smoother.

Application

Pre-Employment Screening

Personal and Professional Development

Sales and Customer Service Training