Call Center Customer Service Rep Test
Estimated time to complete 50 minutes
This will assess whether a person has the attitudes, aptitudes and personality to work as a customer service representative for call centers.
Report details results on:
People Skills: Overall ability to deal effectively and appropriately with others.
Mental/Emotional Toughness: Ability to cope with the challenges encountered in this field.
Efficiency: Involves traits/skills that help a person complete work tasks competently.
Cognitive Skills: Assesses intelligence-related skills that can be an asset in customer service.
Resourcefulness: Refers to traits/skills that can make easing into a customer service call center position smoother.
Personal and Professional Development
Sales and Customer Service Training